We strive to manage Merrimack`s IT resources and create a supportive environment for students, teachers and staff. Our goal is to offer you the highest quality services in the most economical way. The SLA explicitly defines the goods and services to be provided in exchange for a share of the central administrative allocation pool. SLAs are based on a simple and transparent formula: a basket of common power at a price. Goods and services are defined at a level of meaning understandable to the user, but flexible enough to ensure that the SLA is not a restrictive device in managing the use of departmental resources. In addition, the SLA provides details on benchmarking current services to provide a benchmark for budget negotiations for future increases or decreases in service needs by non-academic departments. The Steering Committee recommended the use of a Service Level Agreement (SLA) to define this relationship. It is a simple document written at the departmental level and signed by all members of the Presidential Council. These will consolidate the message to the university community that all services will be provided to all services. Although it is a formal contract, it is not a legal document and is used to clarify expectations and reporting purposes. As Algonquin College moves from a partial to a full MCN, agreements between academic and non-academic departments have been created as useful tools to identify and confirm expectations on both sides. These formal contracts eliminate possible confusion: directors define the goods and services to be provided and deans manage the scope of services provided internally.
In this way, services can be defined and measured. The first working group strongly recommended that all services use the same model. Overall, this proposal has been maintained, with specific improvements where necessary to support the services provided by a particular service. Information Technology Services is here to support your IT, education, research and day-to-day operations within the Merrimack community. All non-academic departments that have concluded SLAs are published on myAC in a group called Completed Service Level Agreements. There are no restrictions on the internal display of these documents Find SLAs in the MyAC/Resources/Service Level Agreements (SLA) group – anyone can join! Do it today. We measure our performance based on your feedback and invite you to tell us how to better meet your needs. We encourage our team to listen, address your concerns and communicate with you regularly. MackCard Merrimack App Software Portal Update Password Pro non-academic department has negotiated an SLA that will be checked annually with formal renegotiation after 3 years. The review of the ALA after this defined period is the responsibility of Academic Operations & Planning, under the direction of the Executive Director, Director or Dean of the Department and his respective Vice President. The formal verification process has not yet been defined, but the first customer satisfaction survey regarding ASAs will be released on February 17, 2017. .